Half Day Squarespace Intensive: Terms of service

By confirming this booking, you agree to the following terms for a Half Day Squarespace Intensive provided by Ali Swanton.

What’s included

A 3-hour focused Half Day Squarespace Intensive, working directly on your website based on a clear, prioritised list of tasks you provide in advance.

The session will take place on your booked date during my working hours (typically 9am–5pm BST/GMT, Monday to Friday).

At the end of the session, you’ll receive a summary of what has been completed, along with any relevant notes or recommendations for next steps.

Before your session

You are required to send a clear, prioritised list of updates ahead of your session.

Please also ensure to add me as a contributor to your Squarespace site before the session begins.

Tasks should be specific and actionable (for example, “update homepage copy” rather than “refresh website”), and ordered so the most important work is clearly identified.

Any copy, images, videos or supporting assets must be provided at the same time via Google Drive, Dropbox or a similar file-sharing service.

This preparation is essential to ensure the session time is used effectively.

If a list or assets are not provided in advance, the session will still go ahead as booked, but time may not be fully optimised.

During the session

You do not need to be on a call, but you should be available by email in case any quick clarifications are needed. This helps keep work moving efficiently within the allocated time.

Scope of work

This session is designed to complete focused updates within a defined timeframe.

If your list exceeds what can be completed within 3 hours, I’ll work through it in the order you have prioritised. Any remaining tasks can be booked as a follow-up session.

I can’t guarantee that any particular task will be completed within the session, as this will depend on the complexity of the requested work and the time available.

Larger or undefined requests (such as full website rebuilds or broad “site refreshes”) fall outside the scope of this session.

Some changes may depend on Squarespace, third-party software, integrations, hosting, domain providers or other services outside my control. Where an issue is caused by one of these services, I will explain what’s happening and, where possible, suggest an appropriate next step.

After the session

This service includes only the work completed within the 3-hour session.

Any additional updates or further support can be booked separately.

Payment & booking

The fee for a Half Day Squarespace Intensive is £395, payable in full to confirm your booking.

Your session is reserved once payment has been received.

Additional costs

The session fee covers my time and expertise.

Any third-party costs (such as paid fonts, stock imagery, plugins or tools) are not included and will always be discussed with you before being incurred.

Use of work

All work completed during the session is for your use. You are free to publish, share or build on it as needed.

Sharing the work

I may share selected aspects of the work (such as before/after screenshots or feedback) for portfolio or marketing purposes.

This will always be done respectfully and without sharing sensitive or confidential information.

If you ask me not to share a particular aspect of the work, I will respect that request.

Rescheduling & refunds

Because an intensive involves reserving dedicated time in my calendar, cancellations and rescheduling may affect my ability to offer that time to other clients.

If you need to reschedule an intensive, please provide at least 14 days’ notice and I’ll be happy to move your booking to a new date, subject to availability.

A maximum of two reschedules is permitted per booking. The first reschedule is free of charge. A second reschedule will incur a £50 rescheduling fee per booking and is subject to availability.

Once a booking has been rescheduled twice, no further changes to the booking can be made and the dates confirmed at that point will be considered final.

All sessions must be completed within 90 days of the original booking date, regardless of any rescheduling.

If less than 14 days’ notice is given for a rescheduling request, I may be unable to accommodate the change and the booking may be treated as cancelled, subject to any rights you may have under applicable consumer law.

If you cancel your booking, any refund will be considered in accordance with these terms and any applicable consumer rights. Where applicable law gives you a right to cancel or receive a refund, that right will not be affected by these terms.

As intensive sessions involve reserving dedicated time in my calendar, repeated rescheduling can have a significant impact on my availability. I’ll always do my best to accommodate changes where I can, but rescheduling is subject to the limits above.

Consumer rights and cancellation

Nothing in these terms is intended to exclude, restrict or limit any rights or protections you may have under applicable consumer protection laws in your country or place of residence. Where mandatory consumer rights apply to your booking, those rights will continue to apply.

If you are a consumer and book an intensive less than 14 days before your scheduled session, you expressly request that the service begins on the date you have booked. If you have a statutory right to cancel during this period, that right will apply in accordance with applicable law. Where the law allows the service to be provided during a cancellation period, you may be required to pay for the proportion of the service provided before cancellation.

Where applicable law requires a separate acknowledgement or consent before a cancellation right is lost, this will be obtained separately at the time of booking.